How We Can Help
The contact route published on this website is the best way to reach us about our content. We are particularly keen to hear about:
- bonus figures, wagering terms or payment details that have changed;
- licence references or company names that no longer match official records;
- statements you believe are inaccurate or misleading;
- broken links, layout problems or pages that will not load;
- privacy questions or possible conflicts of interest.
A Good Correction Request
The quickest reports to check are specific. Please tell us the page address and section, quote the wording you are querying, and include a link or reference to the source that supports the change, such as a regulator register entry or the operator's current terms. Mention the date you looked at that source so we know how recent it is.
Keep Sensitive Information Out
We will never ask for your passwords, payment card or bank details, account screenshots or identity documents. Please do not include them in any message, as we have no use for them and cannot help with casino verification.
Our Review Process
We check every report against the evidence you provide and against original sources we can access. When a factual error is confirmed, the page is corrected. Views about our editorial weighting are considered seriously but may not lead to a change if the original assessment is supported by evidence. Verification takes varying amounts of time, so we do not promise a fixed turnaround. Our approach is explained in full in the Editorial Policy.
Problems With a Casino Account
We are independent of every operator and have no access to accounts or decisions. If a withdrawal is delayed, documents are requested, a bonus is removed or an account is closed, contact the casino using the details on its own website. Save the terms that applied, your transaction records and every message, then use the operator's formal complaints procedure and any dispute route named in its terms.
Support If Gambling Feels Out of Control
Messages to us are not monitored as a support or emergency service. For free, confidential help, call the National Gambling Helpline on 0808 8020 133 or visit GamCare. Our Responsible Gambling page lists more options. If someone is at immediate risk, contact the emergency services.